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GRANDFATHER CLOCKS
ANSWERS TO FREQUENTLY ASKED QUESTIONS (FAQ)
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Grandfather Clock Pre-Purchase Questions
What kind of wood are your grandfather clocks made of?
Our cherry finish clocks are made of linden wood and our oak finish clocks are
made of ash. They come finished nicely.
What
kind of movements do your grandfather clocks have in them?
They have dependable 31 day key wind movements. You wind then once per
month. They are totally mechanical and are NOT battery operated.
The movement is driven by the springs you wind instead of the weights.
The chimes are created by two hammers hitting two chime pin rods. It is
hard to beat these dependable movements.
Do the
pendulums swing on your grandfather clocks?
Of course they do...our grandfather clocks are real pendulum clocks. If
you stop the pendulum from swinging the clock stops.
Do
your grandfather clocks have a night time shut off switch for the chime?
No, our grandfather clocks do not have a shut off switch. The tone is
however pleasant.
Do
your grandfather clocks have a warranty?
You bet they do. Your grandfather clock has a one year warranty. If
you have a problem with your clock just contact us and if it is defective we
will repair or replace it.
How long will it take for me to receive my grandfather
clock?
We will ship your grandfather clock the same day or next business day. If
we get your order early enough in the day before the truck arrives we can
usually get it on that day's truck. If not it will go out the next
business day. Then depending on where you live it will take 1 to 5
business days for delivery. This will all depend on how far your location
is from Hazel, KY. We strive to hurry things along
here at our warehouse and get your order filled and our shipments out.
How much is shipping going to cost me for a
grandfather clock?
We believe in keeping things simple so we charge a set rate of only $69.95 per
grandfather clock to any destination in the 48 Continental US states.
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After
Ordering Or Receiving Your Grandfather Clock Questions
What if my grandfather clock arrives with some
shipping damage?
In the unfortunate event that you receive your grandfather clock and it has
been damaged in transit you should contact us as soon as possible and we will
ask you some questions to find out what part is damaged. We will either
send you out a replacement part the next business day or if it is not
repairable we will have your clock picked up and send you a replacement.
Because they are packed well only 2% of our clocks arrive with shipping
damage. This means that 98 out of 100 arrive in perfect order.
Is there any assembly once I receive my grandfather clock?
Yes, but it won't take long and is truly simple. The only tool needed is
a philips screwdriver to insert 8 machine screws. It will not take you
more than 10 minutes from start to finish. There are excellent
instructions and if you have any problem or questions our toll free number is
listed on the main page and the "contact us" page of our site.
We will be glad to assist. We pack our clocks this way for safe shipment
and so we can have them delivered by UPS and not a freight truck that would then
cost a few hundred dollars for delivery. There is nothing technical about
the assembly and set up. All technical parts pertaining to the clock head
and clock movement are pre assembled and require no further attention.
What if my grandfather clock does not strike the
correct hour?
If the clock is new, allow it to operate for several hours before making any
adjustments. If the strike is off, grasp the HOUR HAND ONLY (short hand) and
rotate it forward or backward to line up with the correct hour on the dial
indicated by the number of times the hour strikes. Rotating this hand
independently will not harm the movement. Then adjust the hands to the correct
time by rotating the minute hand (long hand) clockwise being sure to stop at
each hour and half hour to allow it to go through its chiming process
